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Pine Street Inn
Massachusetts - Boston Metro, United States (on-site)
30+ days ago
Pine Street Inn
Massachusetts - Boston Metro, United States (on-site)
30+ days ago
Pine Street Inn
Massachusetts - Boston Metro, United States (on-site)
30+ days ago
Pine Street Inn
Massachusetts - Boston Metro, United States (on-site)
30+ days ago
Pine Street Inn
Massachusetts - Boston Metro, United States (on-site)
30+ days ago


SCHEDULE: 40 hours, Monday – Friday, 8:30 a.m. to 5:00 p.m., some Holidays included, and flexibility with shift required.

Pays $55,000 annually

LOCATION: 444 Harrison Ave, Boston MA,


Summary of the Position:

Pine Street Inn is looking for a creative, organized, and empathetic professional to join the Workforce Development team. The Workforce Development and Training Coordinator will support our trainees as they rebuild their confidence and develop new skills, all while drawing on existing strengths and experience.

The Workforce Development and Training Coordinator will have an opportunity to build on our person-centered job readiness curriculum and deepen relationships with our large network of referral providers. Most importantly, the person in this role will have daily opportunities to impact the lives of our trainees as they embark on an exciting period of transition and growth.

The Workforce Development and Training Coordinator works directly with the trainees enrolled in Pine Street Inn’s Job Training Programs, particularly during their first eight (8) weeks of training and during the internship phases of the programs.  The Workforce Development and Training Coordinator is responsible for program recruitment, managing the application process and paperwork, coordinating interviews, program communications, facilitating orientation, graduation, and other Workforce Development (WFD) related activities as needed.  Other key functions include but are not limited to:

·   Management of all trainee workshop sessions, some of which are volunteer-led.

  • Assessment of trainees, interpretation of assessment results, orientation and delivery of soft skills training, development of individual plans, follow-up, report writing, and consultation with PSI’s workforce development team, and with other external and internal stakeholders.

·   Maintaining trainees’ records, collects and enters data, and prepares reports within established protocol/timeframe.

·   In conjunction with the Stabilization Specialist and trainee supervisor, act as the liaison/advocate for the interactions between trainees and Pine Street Inn staff particularly in regards to issue where stress, tension and anxiety are in play.



We are looking for an individual who is punctual, adheres to the time and attendance policies and practices of the department, is compassionate and has a good disposition, is flexible, pays attention to safety, is professional and shows initiative.  Also important is someone who is focused on job quality and continued improvement, is tolerant, and is committed to department unity and teamwork.



  • Bachelor’s Degree in related field, plus 5 or more years in the Human Service, Education, or related field


  • Master’s degree in social work, mental health counseling, psychology, or other related field, plus 3 or more years in the Human Service, Education, or related field.


  • Minimum of three (3) years’ experience counseling and social work that includes the following:
  • Demonstrated ability to develop partnerships with external agencies and resources
  • Ability to create and pilot new program initiatives in response to data trends
  • Extensive knowledge of workforce development principles, theories, and practices, especially as relating to vulnerable populations and populations with significant barriers to obtaining and sustaining employment 
  • Demonstrated ability to establish priorities, implement plans, and meet deadlines 
  • Ability to create and maintain reports for program management, partners, and funders
  • Ability to create and deliver presentations further to managing or extending relationships with funders, external partners, and internal program management and leadership. 
  • Experience in creating and conducting workshops, developing presentations, and project facilitation
  • High degree of cultural sensitivity and ability to work effectively with diverse people and situations 
  • Deep understanding and creative problem-solving mindset with regard to addressing the vocational barriers affecting vulnerable adults, including: mental health and/or substance abuse issues, homelessness, chronic unemployment, lack of education, housing instability, and other barriers.
  • Must be adept in using Windows 2010 programs with strong data entry skills


  • Three (3) years’ experience providing employment and training services to homeless and chronically homeless adults 
  • Prior experience working with adults experiencing mental health and/or substance use issues


  • Ability to stand and sit for long periods of time; use computer, calculator, fax, copier, and other office equipment
  • Ability to access different building locations and program sites
  • Ability to meet with external partners and funders in the greater Boston area


  • Highly developed organizational skills, excellent written and verbal skills required. Must be able to perform a wide variety of difficult tasks at the same time 
  • Must possess the ability to work independently and meet deadlines 
  • Strong computer skills including familiarity with management information or database programs required 
  • Ability to resolve conflicts diplomatically, to be decisive and to make professional judgments 
  • Temperament to work with individuals with untreated mental illness and substance abuse issues around vocational and employment issues
  • Ability to provide counsel and referrals to program participants with a higher level of needs for intensive vocational supports and other activities of daily living
  • Ability to counsel other staff with regard to best practices in assisting participants with severe barriers to employment stability

WORKING CONDITIONS:                   

  • The Workforce Development and Training Coordinator will split their time between working with trainees and communicating with and working with both internal and external programs around referrals into the program.  The remaining time is dedicated to the administrative duties vital to the success of the training program.


Job Training Program Management (Recruitment, Training and Supervision)

  • Manages referral providers and spearhead recruitment and outreach to bring trainees into the job training programs, including coordinating and running presentations.
  • Responsible for the job training program interview and selection process, as well as completing the formal human resource requirements pertinent to trainee recruitment.
  • Oversees and manage Orientation day for the job training programs for 25-30 trainees every eight weeks.  This includes making room reservations and catering orders, scheduling presenters, preparation of all printed Orientation materials, providing presentation support, providing building access, producing trainee IDs, following up on missing documents, coordinating trainee schedules with case managers, and processing all new hire paperwork for each trainee.  The WFD team and interns support as needed.
  • Manages new hire paperwork, entering new trainee data in the Pine Street Inn / City-wide database
  • Strategize with WFD team members to coordinate, plan and execute auxiliary trainings that promote job readiness. With support from the WFD intern, coordinate workshops: Visiting Chef’s Series, Mindfulness/Path of Freedom, Digital Literacy, Financial Literacy & Professionalism, Job Readiness, and as needed to reflect curriculum/model changes or enhancements. Several workshops are volunteer-led and the Workforce Development and Training Coordinator is onsite to support as needed.
  • Works closely with the Inn’s Communications and Advancement teams: manages publication of all collateral material for the job training programs; manages requests for trainee speakers / success stories.
  • Working closely with the Inn’s graduation committee, participate in the planning of the annual job training graduation, including coordinating trainee invitations and RSVPs, conducting rehearsal and providing logistical event support.
  • May be asked to represent the Inn’s WFD efforts on internal and external committees, sub-groups, etc.
  • Engage as a strong team player for the WFD department. This role serves to unite the team around varying objectives and needs; solution-oriented and flexibility is imperative to achieve results within a supportive culture.

Life Skills, Coaching and Program Development:

  • Creates a safe and comfortable atmosphere that fosters a full sense of acceptance, and appreciation for trainees, in order for them to open up and address issues.
  • Along with the WFD team, for each trainee, set appropriate goals and design a plan for reaching them.
  • As needed, refer trainees to outside community providers for assistance with non-vocational needs and reinforce referrals with trainees.
  • When required, implement behavioral support plan and have the ability to discuss the trainees’ values, attitudes and beliefs.  Explore ways of overcoming barriers and setbacks and must be able to offer guidance as issues arise. Make referrals to community health providers as appropriate.
  • Encourage trainees to stay motivated and committed.  Educate the client by sharing new tools, skills and a way of being that may assist in living a fulfilling life through housing, employment, and community.
  • Ability to adjust communication tactics to effectively communicate and establish rapport with a variety of trainees’ personalities.  Must be able to effectively communicate with trainees, coworkers, case managers and clinicians.
  • Must demonstrate creative problem solving abilities sufficient to navigate unique situations, dynamics, and logistics.
  • Engage trainees, encourage positive peer interactions and healthy socialization.
  • Assists the Job Placement Specialist with employment leads for trainees
  • Assists the Workforce Development Program Manager in program development initiatives.

Administrative and Other Duties and Responsibilities:

  • Recruits, supervises and evaluates WFD Intern (Northeastern co-op).  Intern changes every six months.  The intern role and responsibilities are varied and a support to the Coordinator of Training and Workforce Development and overall WFD team.
  • Attend WFD weekly case conferencing meetings, and a myriad of meetings across the department and agency.
  • Document trainee progress and capture accurate information in Pine Street Inn / City-Wide database to ensure program outcomes are met.
  • Writes routine narrative and data-driven reports touching on trainee progress, program deliverables, and other identified data touchpoints.  Identifies trends and analyzes individual and group data in order to implement progress goals and suggest new procedures or program changes.
  • Manage the case conferencing notes and log notes. Train and regularly discuss notes with department users, making suggestions for completeness and accuracy. 
  • Serve as a WFD representative / Super User for the Inn’s Department of Program Evaluation.  Coordinate with the Department of Program Evaluation as needed to address technical issues.
  • Along with the WFD Program Manager and Director of WFD, continue to support and advance the department’s learning objectives.
  • Must work cooperatively and help create a sense of teamwork with all Pine Street Inn staff, trainees, the volunteer department staff and programs as well as ensuring that the WFD department runs efficiently.
  • Adheres to all WFD department and Pine Street Inn policies and procedures.  These include but are not limited to Pine Street Inn’s personnel policies, standard operating procedures established by OSHA, the Dept. of Public Health (State and Federal guidelines).
  • Perform other additional assignments or projects as requested/directed by supervisor.

Job Information

  • Job ID: 65374105
  • Workplace Type: On-Site
  • Location:
    Massachusetts - Boston Metro, United States
  • Position Title: Workforce Development and Training Coordinator
  • Company Name For Job: Pine Street Inn
  • Job Function: Direct Care/Residential Staff
  • Job Type: Full-Time
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years
  • Salary: $55,000.00 (Yearly Salary)
Services (non-profit)
Boston , Massachusetts , United States

Everyone deserves a place to call home. That's why Pine Street Inn provides a comprehensive range of services, including permanent supportive housing, job training and placement, emergency shelter and street outreach to more than 1,600 homeless men and women each day. Founded in 1969, Pine Street is the largest resource for homeless men and women in New England. Pine Street Inn is a not-for-profit organization committed to men and women in need of shelter, sustenance, and the basic moral and material supports necessary t...

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